This Privacy Policy explains how GoCar Poland collects, uses, stores, and protects information when you use our website and car rental booking services. By using this website, you agree to the terms described in this Privacy Policy.
Who We Are
GoCar Poland is an online car rental comparison and booking platform. We help visitors compare car rental offers from local suppliers in Poland and make online reservations. GoCar Poland acts as an intermediary platform between customers and car rental suppliers.
Information We May Collect
When you use our website, submit a booking request, contact us, or interact with our services, we may collect information that is necessary to process your request and improve your experience.
- Personal details such as name, surname, email address, and phone number
- Booking details such as pickup location, drop-off location, rental dates, car category, and selected extras
- Payment-related information needed to process online prepayment or reservation fees
- Communication details when you contact us by email, contact form, or other available channels
- Technical data such as IP address, browser type, device type, operating system, pages visited, and approximate location data
- Cookie data and analytics information related to website usage
How We Use Your Information
We use your information only for legitimate business purposes connected with car rental booking, customer support, website operation, and service improvement.
- To process and manage your car rental reservation
- To send booking confirmations and important rental details
- To communicate with you about your booking or request
- To share necessary booking information with the selected car rental supplier
- To process payments, prepayments, or reservation-related fees
- To improve website performance, user experience, and booking functionality
- To prevent fraud, unauthorized activity, and misuse of our services
- To comply with legal, tax, accounting, or regulatory obligations
Sharing Information with Rental Suppliers
To complete a car rental booking, we may share necessary personal and booking information with the local rental supplier that provides the selected vehicle. This may include your name, contact details, rental dates, pickup and drop-off locations, vehicle choice, and selected rental options.
The rental supplier may need this information to prepare the vehicle, contact you about pickup details, verify driver requirements, and manage the rental agreement. Supplier terms, deposit rules, insurance conditions, and vehicle handover procedures are managed by the selected rental company.
Payments and Booking Fees
If online payment or prepayment is required, payment information may be processed by secure third-party payment providers. GoCar Poland does not store full payment card details on its own servers unless clearly stated and legally permitted. Payment providers process payment data according to their own security standards and privacy policies.
Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, and understand how visitors use the website. Cookies may help us improve page speed, booking forms, content performance, and user experience.
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality or booking features.
Legal Basis for Processing Personal Data
Depending on your location and applicable law, we may process your personal data based on one or more legal grounds, including performance of a contract, legitimate business interest, legal obligation, consent, or the need to take steps before entering into a rental booking arrangement.
Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy. This may include the time needed to process bookings, provide customer support, resolve disputes, comply with legal obligations, maintain accounting records, and prevent fraud.
When personal information is no longer needed, we will delete it or anonymize it where reasonably possible.
Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no online platform, email system, or internet transmission can be guaranteed to be completely secure.
Your Rights
Depending on applicable data protection laws, you may have rights regarding your personal information. These rights may include the right to access, correct, update, delete, restrict, or object to the processing of your data.
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal data where legally possible
- Object to certain types of data processing
- Withdraw consent where processing is based on consent
- Request restriction of processing in certain circumstances
Third-Party Websites and Services
Our website may contain links to third-party websites, booking tools, payment providers, rental suppliers, or external services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before submitting personal information.
International Data Transfers
Some service providers, technology partners, payment processors, or rental suppliers may process data outside your country of residence. Where required by applicable law, we aim to use appropriate safeguards for international data transfers.
Children’s Privacy
Our services are intended for adults who are legally able to make car rental bookings. We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, website functionality, or business operations. The updated version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact GoCar Poland through the contact form or contact details available on our website.